Skill-Based Resume #3


Benjamin James Vickers

408 Commercial Avenue
Warrensburg, Missouri  64093
(660)  111-1111

Objective: Seeking a secretarial or office support position utilizing my education, training, and experience.



  • Demonstrated leadership skills through training seminars and meetings, teaching professional attitudes toward clients and volunteers.
  • Obtained skills through training seminars and meetings.


  • Developed customer service effectively.
  • Handled customer/client complaints tactfully and through to resolution.
  • Maintained state and federal policy information effectively, confidentially, and concisely.
  • Innovative and versatile communicator.
  • Coordinated information as liaison assisting different departments with correspondence.

Office and Technical:

  • Scheduling patient appointments electronically.
  • Performed coding of patient charges for billing purposes using ICD-9 coding.
  • Effectively operated and managed multi-line switchboard telephone systems.
  • Performed high volume of data-processing and typing efficiently and effectively.
  • Maintained organized records allowing easy access.
  • Processed and distributed progress reports.
  • Familiar with WordPerfect 5.1 and CRT terminals.
  • Demonstrated ability to operate all types of automated office machines.


Certificate of Completion, The Career Center, Warrensburg, Missouri, December 1996
Medical Terminology Program and Computer Coursework Including Window Basics for IBM/DOS

WordPerfect 5.1 Certificate, Warrensburg College Evening Program, Warrensburg, Missouri

Received Numerous Citations and Awards Including
Employee of the Quarter and Employee of the Year


Secretary, City of Warrensburg, Warrensburg, MO, 1993 to Present
Receptionist/Secretary II, Dept. of Mental Health, Warrensburg, MO, 1987 to 1993
Accounting Clerk, M.F.A. Oil, Warrensburg, MO, 1982 to 1987


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[All on one page! Always include 3-5 references! Never fold it when sending it out!]


References for: (Center page headings, bold, and make 15 point font)

Allison Glenne Vickers (Your Name Here)


Dr. O. J. Rhone (all centered, 11 point font to match rest of resume), Assistant Professor
Department of Political Science
Central Missouri State University
# 121 Social Science Building
Warrensburg, Missouri 64093
(660) 123-4567


Mr. Jack Rogers, Supervisor
Rogers Manufacturing
1031 Nottingham Road
Centerview, Missouri 64065
(660) 987-6543


Ms. Rachell Colebank, Personnel Manager
Old Faithful Government Center
1219 Seventh Street
Higginsville, Missouri 64081
(660) 345-6789


Rev. Bob Ingle, Senior Pastor
Warrensburg Baptist Center
1302 Gay Street
Warrensburg, Missouri 64093
(660) 876-5432


This is one sample of a reference page. Remember, use three to five complete references and always attach a reference sheet with a resume-- don't wait for a prospective employer to request one.


Note: Putting "REFERENCES AVAILABLE UPON REQUEST" at the bottom of a resume is like putting a period at the end of a sentence–it tells the reader, "The end."

NEVER hand out your resume NOR send out your resume without accompanying a page of references. This tells the reader that you are a step ahead of others and ready to get the ball rolling!

By the way, make certain that your references receive an updated copy of your resume BEFORE you start using them as a reference!


Proverbs 27:17, “Iron sharpens iron!”

Want some feedback on a resume or cover letter?

Send it to me as though I am a prospective employer and
I’ll give you some honest feedback and constructive criticism. . . FREE.

Robert J. Vickers
Artful Askers
P.O. Box 1225
Warrensburg, Missouri 64093