Vita-Targeted #2


Alexa  Faye  (Lexie) Duchesne

408 East Gay Street
Warrensburg, Missouri 64093
(660) 111-2345

Objective:  Seeking a customer service/inside sales position with a growing company that will utilize years of training, my knowledge and skills, and my experience in the industry.


Responsible, trustworthy, versatile worker who demonstrates organizational effectiveness.
Energetic professional with record of building strong working relationships achieving results.
Goal-oriented, hard worker; committed to efficient and productive operations.
Strong oral and written interpersonal communication skills.
Very organized, on time, and has a professional demeanor.
Dependable; accomplishes goals and tasks in timely manner with enthusiasm.
Efficient, resourceful, and confident; gets the job done with superior results.


Customer Service Skills:

  • Communicate effectively with both customers and drivers to resolve problems.
  • Greet customers, listen, and assess requested desires and satisfy needs.
  • Ability to confront dissatisfied customers, settle them, and provide resolution.
  • Demonstrate products to customers and discuss advantages, disadvantages, and differences.
  • Perform a variety of duties in the conducting of and completing inventories.
  • Assess needs and complete purchase orders assuring accuracy and completeness.
  • Communicate with moving cartage carriers to maximize simple customer delivery needs.
  • Maintained EXCEL tracking reports and in-depth customer relations involving: tracing, billing, phone communication, assisted in air bill preparation, invoice preparation, record keeping.
  • Service 50 to 60 shipper accounts focusing on contracting, tracking shipment from origin to destination, and pursuing new transportation lanes increasing company business and revenue.

Marketing and Sales:

  • Instrumental in implementing a new transportation department.
  • Negotiate pricing on quotations, prospecting, order entry, product and technical information, and preparing customer reports.
  • Experience in air and ground freight transportation coordination of customer service.
  • Effective in coordination regional team setting planning loads, coordinating routes, helping to maximize company profitability through marketing our head-haul areas, etc.
  • Deal with brokers, logistics customers, and company agents to generate additional loads.

Computer, Accounting, and Technical Skills:

  • Working knowledge of Microsoft Exchange, Outlook Express, Explorer, and ACT database.
  • Maintain customer database using ACT including input of daily notes, customer quotes, sales data, sales representatives notes, appointments, and compiling weekly or monthly reports.
  • Accurately audited invoices.
  • Helped company exceed projected revenue goal of seven million dollars by 25 percent.
  • Handled 10 to 15 large domestic and international customer accounts.
  • Sorted, compiled and prepared export documentation for nightly shipping.


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Alexa Duchesne, Page 2


Active in a variety of local church activities
Sunday School Teacher, member of choir, youth worker, sponsor,
nursery, mission trips, Baptist Student Union

Habitat for Humanity, Volunteer

Education and Certification

Bachelor's of Science in Child and Family Studies, Minor in Psychology
Southwest Baptist University, Bolivar, Missouri

Employment History

Vickers Graphics, Inside Sales Representative, Knob, MO, August 2000 to Present
Yellow Trucking, Customer Representative, Olathe, MO, April, 1998 to August 2000
Worldwide Customized Transportation, September 1990 to March 1998
 Logistics Coordinator, 2 years
 Global Accounts Specialist, 3 ½ years
 International Export Agent, 1 ½ years
 Customer Service Agent, Emery Worldwide, 2 ½ years









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[All on one page! Always include 3-5 references! Never fold it when sending it out!]


References for: (Center page headings, bold, and make 15 point font)

Allison Glenne Vickers (Your Name Here)


Dr. O. J. Rhone (all centered, 11 point font to match rest of resume), Assistant Professor
Department of Political Science
Central Missouri State University
# 121 Social Science Building
Warrensburg, Missouri 64093
(660) 123-4567


Mr. Jack Rogers, Supervisor
Rogers Manufacturing
1031 Nottingham Road
Centerview, Missouri 64065
(660) 987-6543


Ms. Rachell Colebank, Personnel Manager
Old Faithful Government Center
1219 Seventh Street
Higginsville, Missouri 64081
(660) 345-6789


Rev. Bob Ingle, Senior Pastor
Warrensburg Baptist Center
1302 Gay Street
Warrensburg, Missouri 64093
(660) 876-5432


This is one sample of a reference page. Remember, use three to five complete references and always attach a reference sheet with a resume-- don't wait for a prospective employer to request one.


Note: Putting "REFERENCES AVAILABLE UPON REQUEST" at the bottom of a resume is like putting a period at the end of a sentence–it tells the reader, "The end."

NEVER hand out your resume NOR send out your resume without accompanying a page of references. This tells the reader that you are a step ahead of others and ready to get the ball rolling!

By the way, make certain that your references receive an updated copy of your resume BEFORE you start using them as a reference!


Proverbs 27:17, “Iron sharpens iron!”

Want some feedback on a resume or cover letter?

Send it to me as though I am a prospective employer and
I’ll give you some honest feedback and constructive criticism. . . FREE.

Robert J. Vickers
Artful Askers
P.O. Box 1225
Warrensburg, Missouri 64093